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About Us
GTE Directories (B) Sdn Bhd
had been in the directory business since 1972. The company
started operations with only
3 members of staff. GTE started modestly on 3 digit
telephone numbers to the latest 7 digit numbers and the most
up-to-date
communication facilities. Ever since then, the number of
advertisers and copies of directories had grown almost 10
fold.
The staff at GTE controls the entire
range of directory day to day operations, from the selling
of advertising through to computerized page
make-up, directory publishing and marketing activities.
GTE Directories (B) Sdn Bhd is a
company that is continuously innovating be that in the
introduction of new products or services or in the
improvement of existing processes.
Yellow Pages online was officially
launched on 17th August 2006 by His Majesty, Kebawah Duli
Yang Maha Mulia Paduka Seri Baginda Sultan Haji Hassanal
Bolkiah Mu'izzaddin Waddaulah Ibni Al-marhum Sultan Haji
Omar 'Ali Saifuddien Sa'adul Khairi Waddian, Sultan dan Yang
Di-Pertuan
Negara Brunei Darussalam, at Pusat Persidangan Antarabangsa
(International Convention Centre-ICC). Their official
website
www.yp.com.bn,
allows users to gain speedier access to the information they
require by using more comprehensive and more user friendly
search engine.
The Directory & Yellow Pages
Business
The directory is more than just a
listing of names, addresses and telephone numbers, it is a
means of connecting people. Whether it is a person seeking a
business, calling people locally or internationally. The
directory has become the essential and trusted reference
point for all local and international communities.
To achieve these high levels of
quality, GTE Directories controls every step of the
directory process. Each functional area is highly trained,
especially customer contact personnel like the sales force.
Our sales force receives weeks of intensive training.
To answer the question “what should
we be doing?” we asked our customers what they expect from
their Yellow Pages and how we should perform. A survey
questionnaire form was included in the 2005/06 issue.
Opinions responses and feedbacks from about 1,000 telephone
subscribers in Negara Brunei Darussalam were collected and
compiled.
According to the Survey, 98.10% of
the subscribers use the classified section (Yellow Pages) to
obtain telephone numbers and information on products and
services.
96.42% of the subscribers said ‘YES’
when they were asked whether the telephone directory was
user friendly.
96.70% of the subscribers rated the
2004/05 issue ‘VERY SATISFACTORY’ and were extremely
impressed by the improvement. They specially commented on
the attractiveness and appealing new look from artwork
concepts, designs, colors to the high-quality of the whole
book.
The survey also found that there was
an extremely high awareness of the Yellow Pages, resulting
in a significant number of calls for our advertisers.
Comments compiled from our
respondents were very encouraging, we consistently re-design
our operations to deliver what the customers
want and suggestions are extremely important to us in our
continuing efforts for growth and improvement to attain 100%
customers’ satisfaction.
All of our processes and systems have
one goal
– 100% Customer Satisfaction Through
Quality.
For advertising or need information
please call us at 673-2452452 or
e-mail at
gtebru@brunet.bn
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